Shipping and Order Tracking

Covid 19 Shipping Procedures and Safety Measures

Due to the announcement from government on the 14th of May 2020, all online shops are allowed to trade, and as such, Feisty Tiger is offering its full range of products to our online customers.

As our commitment to our staff and our valued customers, we have implemented the highest level of care and hygiene, ensuring each parcel is handled in accordance to government-stipulated Covid Protocols.

Shipping Charges

Whilst orders over R1000 are shipped free of charge, orders under R745 automatically include a surcharge of R135* to cover courier charges. In addition, orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R135* to cover courier charges. Orders that are cancelled timeously and have not yet been shipped, will not be liable for such courier charges.

*Additional charges may apply for remote and outlying areas. You will however, be contacted directly if this is the case.

We deliver door to door

Our couriers deliver your parcel directly to your door – whether it be work or home – to ensure a speedier delivery time. Remember, packages are discreetly wrapped with no mention of the business or products which you have ordered. Couriers are professional and offer the utmost discretion ensuring your parcel will only ever be delivered to the person listed as the receiver on your order.

Changing your delivery address

If you would like to change your delivery details or reroute your parcel, we ask that you contact the Feisty Tiger Client Concierge team (hello@feistytiger.co.za; 069 194 2533) to notify them of your request, so that they may action this as soon as possible.

What if our courier company cannot reach you?

If our courier company is unable to reach you at your provided delivery address or on your supplied contact number, they will try and deliver your parcel to you again on the next day’s delivery run. Should this still prove to be unsuccessful, they will return your parcel to the Courier Head Office, where our courier relationship manager will try and contact you to arrange for an alternative delivery time/address. If this is unsuccessful, your parcel will then be returned to the Feisty Tiger Head Office, where we will endeavour to get hold of you.

Our courier company is unable to notify you of exactly when your delivery will take place and as such, it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. For your security and ours, we ask that you sign the waybill presented to you by the courier agent, to acknowledge that you have received your package.

Delivery & your discretion

With regards to discretion, Feisty Tiger acknowledges the need for privacy and security. Each order is beautifully packaged in one our exclusive Feisty Tiger gift boxes and then placed in a courier bag – completely non-transparent. The waybill attached only reflects your order number and makes no reference to the contents of your package. Our courier company is well-versed in discretion and confidentiality and always maintains professionalism.

  

Delivery Times

Feisty Tiger endeavours to get your parcel to you as quickly as possible and will communicate with you telephonically or via email on your delivery status or any unforeseen complications.  

If a product is in stock at our Head Office and is available for immediate shipment:

Johannesburg: 1 to 2 Working Days

Main Lying Areas: 2 to 3 Working Days

Regional & Outlying Areas: 3 to 5 Days

If a product is in stock but is stored off-site:

Johannesburg: 2 to 4 Days

Main Lying Areas: 3 to 5 Days

Regional & Outlying Areas: 5 to 7 Days

 

Please also note

Feisty Tiger cannot be held responsible for any late deliveries which occur as a result of accidents, flat tyres, incorrect delivery addresses, flight delays, or any other unforeseen circumstances.

In the event that you have placed an order for stock that is not physically on our premises, we will notify you within 24 hours to advise you on the quickest turnaround time available to you on your order. Our aim is to get your order to you as quickly as possible. 

To avoid disappointment and to manage expectations regarding your delivery, we encourage you to contact our Client Concierge on 069 194 2533 or email info@feistytiger.co.za to ascertain when exactly you will be able to receive your order.

Orders are only shipped during business hours on Monday – Friday and exclude public holidays.

Whilst Feisty Tiger’s service delivery is all about quick turnaround times – in the rare instance that we are unable to honour our dispatch rule, we will contact you personally to notify you of the delay – either via email or on the contact number you have provided.